Evening atmosphere in Bernkastel-Kues. Service engineer Frank Nürnberg is on holiday and is sitting with his wife, host and a cool drink on the terrace of his accommodation.

Passers-by stroll by, greet each other or stop for a chat. People know each other here. Frank Nürnberg gets into a conversation with a man and at some point the man asks him what he does for a living. ‘I maintain and repair refuse collection vehicles,’ he replies. ‘What a coincidence!’ says his conversation partner. It turns out that they not only work in the same industry, but also deal with the same vehicles, namely those from ZÖLLER-KIPPER.

At first, Nürnberg’s new acquaintance is a little hesitant, but then asks: ‘Could you maybe come by tomorrow? It’s only ten minutes from here. The automatic hear on our Delta is not working like I want it to …’ Frank hardly has to think about it: ‘Well, sure!’
What would he need for that? ‘Oh, not much. A folding rule would be good and a screwdriver. But a ten-cent piece would also do the trick.’ And after all these years, he has all the parameters in his head anyway, explains the ZÖLLER professional.

The next day, he stops by the workshop yard. ‘My wife rolled her eyes a little… But the lifter was adjusted in no time,‘ says Nürnberg. There was still enough time for the holiday programme.

In the evening, he is sitting on the terrace again: “The guy comes by with a bottle of ice wine as a thank you for my wife’s patience and is totally happy: ”Lifter is now running like clockwork. Honestly, it’s a completely different vehicle!’’